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ASP's Server & Application Support Services... Access your software as a service without sacrificing quality, reliability
or service.
Standard Server Support:
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Pro-Active Security Patch Management |
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24x7x365 Pro-Active Infrastructure Monitoring
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Microsoft Certified |
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Data Backup and Recovery Procedures |
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High Performance Servers |
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Active Directory Platform |
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Multiple Backbone Providers |
Advanced Server Support:
| Monitor, respond and correct any
outages on all of ASP's server farms in accordance with escalation
policy for the following Advanced Server Support Services: Terminal
Services®, Citrix MetaFrame®, SQL Server®, Exchange Server®, and IIS
Server® . |
Application Support Services:
ASP Technical Support Engineers also provide application support to
our clients:
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Become familiar with core operational
components of customer's application or database in order to provide
marketing support, repairs, edits, and/or changes; |
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Compile a "profile" document for the application
including key components, support contacts, services and DR plan; |
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Monitor critical application components including data
links and performance metrics to provide data to customer concerning
performance and scaling; |
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Repair of applications not functioning per
manufacturer specifications; |
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Application testing for security and
reliability in the hosted environment; |
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Hosted application performance issues. |
ASP Customer Services:
ASP provides 1-4 hours per month of technical support to Digital
Desktop clients included in the cost of their Digital Desktop Service,
depending on the number of users and type of service the client has.
Clients may request additional support time if needed at a reduced hourly
or block rate.
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CUSTOMER LAN/connectivity issues |
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Client device Hardware, Software, OS |
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Application client software |
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Internet Access Issues |
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Printer Hardware |
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Application "how-to" questions
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Applications not provided by Beanstalk Networks
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Application modifications (custom code) |
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Application conversions |
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Hosted data restoration from backups if
accidentally deleted or lost by customer. |
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All you need is a connection to the Internet
ASP is the application services provider that will give your
office the managed attention it deserves.
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Our specialists provide support and training for your
office. |
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Our co-location facility safely houses and supports your
software on our
dedicated servers. |
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Our software developers create and Web-enable your
applications and databases in the shortest time possible. |
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Our marketing specialists will help sell your Products and
Services. |
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